Terms & Conditions
1. Payment Terms
New Customers: New Customers can pay with a credit card or prepay with a check or funds transfer.
Control System Labs does not grant terms to a first-time Customer.
Existing Customers: Customers can apply for Net 30 account terms. Customers approved for terms with Control System Labs are required to make payment by check or ACH within the term time-period to maintain their term status. For term Customers, credit card payment can also be accepted, but only at the time of job approval. If payment is made by credit card at any other point, Control System Labs reserves the right to revoke the Customer's terms. Failure to remit payment within 30 days may lead to revocation of Customer’s terms or other considerations with Control System Labs.
If the customer is not approved for Net 30 terms by the time the repair is completed, the Customer is required to pay for the work by credit card or funds transfer for the unit(s) to be released.
If a Customer cancels an approved Sales Order authorizing Control System Labs to perform work and/or buy materials, the Customer will be charged for all time spent and materials used to date. All rush fees are non-refundable.
Wire transfer fees are the responsibility of the Customer.
2. Warranty
See the warranty page for more information.
3. Rush Service
A minimum of $250, or 50% of the repair price, is charged for Rush Service. Estimated lead times are identified on the Sales Order and vary based on shop volume and parts availability. Estimated lead times start from the order approval date. A rush order is placed in the repair queue, ahead of all non-rush orders, and receives priority processing from our Purchasing department.
Rush fees do not include any return shipping expenses. If expedited return shipping is required, the need must be communicated to Control System Labs at the time of approval and documented on the Sales Order. All shipping charges and fees are the full responsibility of the customer.
4. Shipping and Handling
All shipping charges and fees (including all duties/taxes/customs or any other fees) are the full responsibility of the Customer, including all shipping charges for warranties. A $10 handling charge is applied to all shipments.
Control System Labs’ default return shipping method is UPS Ground without insurance unless otherwise stated on the Sales Order. The Customer’s preferred shipping account and method can be used if provided at time of Sales Order approval.
The Destination for all shipping must be FOB Origin.
5. Restocking Fee
Control System Labs charges a 25% restocking fee for purchased units.
6. Sending a Unit to Be Repaired by Control System Labs
Customers must include an RMA with a unit needing repair. To submit an RMA, refer to the following page: https://controlrepair.com/rma
In situations when an RMA is not possible, for prompt service, Customers must include the following information with the unit: company name, contact information (contact full name, phone number email) and a detailed description of the problem.
Hazardous Material Notification
To ensure the safety of our employees if the unit(s) has been exposed to hazardous materials, Control System Labs must be informed in writing in advance of the unit being shipped to Control System Labs. The customer is required to comply with all relevant provisions of the OSHA Hazardous Communication Standard, which includes providing a Material Safety Data Sheet (MSDS) for any hazardous materials involved.
Control System Labs reserves the right to reject any unit contaminated with hazardous materials.
7. Quotations
Quotations outline the scope of repair work that Control System Labs will perform. Prices do not include cosmetic defects including replacement keypads, chipped paint, cracked plastics, etc. unless specifically identified on the Quotation.
Repair work will not commence until a Quotation is approved by the customer, except in the following case:
- For customers on net 30-day payment terms, a Purchase Order matching the Quotation price will be considered automatic approval. In this case, work will begin on the unit without requiring further action from the customer.
For Sale items, stock is not reserved until an approved Quotation is received from the customer.
The Customer acknowledges in some instances, items are not repairable. On occasion, once a repair is in progress, it may be apparent that the unit is Beyond Economic Repair (BER). Control System Labs will contact the Customer in such instances.
Unless otherwise indicated, Quotations do not include any software, firmware, or parameter modifications, upgrades or installations. Application specific software, firmware and parameter testing is the responsibility of the customer. Corrupt or incomplete code may render the unit inoperable and is not Control System Labs’ responsibility.
For a Time and Material (T&M) sale order, the Customer is billed for labor and material for attempting to repair the unit. T&M jobs are not warrantied. Although Control System Labs will make every effort to repair the unit in the time quoted, T&M jobs are not guaranteed. Once the T&M job is in progress, If Control System Labs cannot fix the unit(s) in the allocated time, the Customer will be notified to discuss next steps which may include authorizing additional hours for the repair. Once a T&M Sales Order is approved, the customer is responsible for paying all related charges, despite the success of the repair.
8. Core Returns
An RMA must be completed and sent with the Core Return indicating any pertinent information, such as the last time the unit was used (if known) and any documentation for the unit.
Core Returns are evaluated once received. After the evaluation, the Customer will be contacted regarding the value of the core return.
9. Re-assembly of Units
When a customer requests to have a unit returned unrepaired, typically the unit will be re-assembled, except when noted on the website or in the Quotation.
Some units will not be re-assembled unless paid for by the Customer. This includes, but is not limited to, items such as Motors and Valves.
10. Customer Abandoned Product
1. Non-Payment: Payment is not received for an approved Sales Order within 60 days.
2. No Approval or Declination: A Quotation is not approved or declined within 12 months.
3. Non-Repairable Unit: No disposition is provided for a non-repairable unit on an approved Sales Order within 60 days.
11. Product Use
The Customer is solely responsible for determining if a Product is fit for a particular purpose and suitable for the Customer’s method of application. Control System Labs is not responsible for the results or consequences of use, misuse or application of its Products or Repairs.
All physical properties, statements and recommendations are either based on the tests or experience Control System Labs believes to be reliable, but they are not guaranteed. Customer accepts repaired, refurbished or new Products and/or Services in accordance with the restriction set forth in the immediately preceding sentence and agrees to hold harmless Control System Labs from any and all claims, losses, liabilities, suits, judgments and damages, including any incidental and consequential damages arising from the use of any of our Products and/or Services.
12. Limitation of Liability
Control System Labs will not be liable, and Customer waives, and shall cause its Customers to waive, all claims against Control System Labs for any incidental, punitive, special, consequential or indirect damages, lost profits, commercial losses or downtime, whether or not based upon Control System Labs' negligence or delay in performance or breach of warranty or strict liability or any other cause of action. This warranty is given in lieu of any other warranties, whether express or implied.
13. International Orders
Customer are required to comply with all US sanctions and export control laws and regulations.
14. Other
Repair Reports are provided upon request and may be subject to additional fees.
Updated 12/10/2024