Terms & Conditions

Payment Terms

New Customers: New customers can pay with credit card (Master Card, Visa, American Express, or Discover), or prepay by check.

Existing Customers: Customers can apply for open account terms.   Customers that are approved for terms with Control System Labs are required to make payment by check or ACH within the term time period to maintain their term status. For term customers, credit card payment can also be accepted, but only at the time of job approval. If payment is made by credit card at any other point, a customer's terms will be revoked.  Failure to remit payment within 30 days may lead to revocation of your terms or other considerations with Control System Labs.  

In general, we do not grant terms to a first-time customer who wants to only purchase items. Terms are only considered for new customer with a repair job in house. 

If you apply for Net 30 Terms and you are not approved by the time your repair is completed, by approving the job, you are in agreement that you will be required to pay for your repair by credit card in order for us to release the unit(s). 

If a Customer cancels an approved PO that authorized CSL to perform work and/or buy materials,  the customer will be charged for all time spent and materials used to date. All rush fees are non-refundable. 

Warranty

See our warranty page.

Rush Service

A minimum of $250, or 50% of the repair price, is added for Rush Service.  Typical turnaround time for a Rush order is 5-7 business days from the time the quote is approved (dependent on  shop volume and parts availability). Your order is placed first in the repair queue, ahead of all non-rush orders, and will receive priority processing from our Purchasing department. 

Rush fees do not include expedited return  shipping or purchasing parts with next day or second day delivery.  Those delivery choices are an additional expense to the customer if desired; if a customer requires expedited return shipping, it must be noted at the time of approval and the cost is the responsibility of the customer. 

Shipping and Handling

Shipping charges will be added to the invoice at time of shipment and all shipping charges and fees (including any and all duties/taxes/customs or any other fees) are the full responsibility of the customer.  Your preferred shipping account and method can be provided at time of approval; our default return shipping method is UPS Ground, and we also include insurance for your unit(s), unless otherwise stated.  A $5 handling charge is applied to all shipments.  The Destination for all shipping must be FOB Origin.

Restocking Fee

Control System Labs has a 25% restocking fee for purchased units. Please contact us with any questions before making your purchase.

Sending a Unit to Be Repaired by  Control  System Labs

In order for Control System Labs to identify the unit, customers must include an RMA with a unit that needs repair.  To submit an RMA, refer to the following page:  https://controlrepair.com/rma

In situations when an RMA is not possible, customers must include the following information in the box, or call us so that one of our Customer Service Representatives can assist you with filling out an RMA:

  • Full Name

  • Company Name

  • Contact Information

  • Description of the problem

Core Returns

Core Returns will be evaluated once received, and the customer will be contacted afterwards in regard to the value.  An RMA must be filled out and sent in with your Core Return; please indicate any pertinent information, such as the last time the unit was used (if known), and include any documentation for the unit.

Re-assembly of Units

When a customer requests to have a unit return unrepaired, our standard policy is to re-assemble the unit, except where noted on the website or in the quotation. Some units will not be re-assembled unless paid for by the customer.  This includes but is not limited to items such as Motors and Valves.

Customer Abandoned Product

When a customer does not provide disposition or payment for items after a designated time period, those items are considered abandoned at Control System Labs and Control System Labs shall take ownership and dispose of the item(s) accordingly.

Categories of items that could be abandoned include unapproved or unrepairable items or items waiting for payment. Control System Labs has a documented Customer Abandoned policy defining the abandoned time periods for each category. A copy of this document will be provided upon written request.

As per the policy, multiple attempts are made by Control System Labs to the customer to disposition the customer’s product appropriately.

Product Use

Customer is solely responsible for determining if a Product is fit for a particular purpose and suitable for Customer's method of application.  Control System Labs  is not responsible for the results or consequences of use, misuse or application of its Products or Repairs. All physical properties, statements and recommendations are either based on the tests or experience that Control System Labs believes to be reliable, but they are not guaranteed. Customer accepts repaired, refurbished or new Products and/or Services in accordance with the restriction set forth in the immediately preceding sentence and agrees to hold harmless Control System Labs from any and all claims, losses, liabilities, suits, judgments and damages, including any incidental and consequential damages arising from the use of any of our Products and/or Services. 

Limitation of Liability

Control System Labs will not be liable, and Customer waives, and shall cause its Customers to waive, all claims against Control System Labs for any incidental, punitive, special, consequential or indirect damages, lost profits, commercial losses or downtime, whether or not based upon Control System Labs' negligence or delay in performance or breach of warranty or strict liability or any other cause of action. This warranty is given in lieu of any other warranties, whether express or implied. 

Other

Repair Reports are provided upon request, and may be subject to additional fees. 

Updated 1.26.2022